1 thought on “How to attract retirement of hardware electromechanical business”

  1. Hardware Mechanical and Electrical Management is a pure service industry, and customers are also from all walks of life, which should be more complicated than other industries. In actual operation, the situation encountered is even more different. Example A store encounters a difficult problem. It may never happen in the B shop. The same thing is not the same as the method of handling the A shop A and the B shop. Since it is the service industry, it is inevitable to provide the best service. How to do it to allow customers to fully enjoy your service? The following points are available for your reference.nFirst, remember the names and preferences of all customers, so that customers feel that they have VIP status. A general manager of a power company often goes to the remote mountain to visit the power plant. Every time he knows a person, he wrote the person’s appearance characteristics on the notepad. When he meets, he can immediately call the person’s name immediately. The same is true for hardware and electrical operations. If you can keep the customer’s name and characteristics firmly in mind, and understand his special preferences or special taboos, so that customers feel that he is valued, and customers will be sure of you. Serve.nSecond, admit your promise you have made, do not continue to lie for lying. I believe that one of the most hate things that people usually hate will be deceived. If you have promised a client, but it cannot be achieved afterwards or temporarily, or when an order that has irreplaceable orders, in this bone eye, eyes and eyes It is best to take the initiative to explain the reasons to customers and seek reasonable solutions. Do not wait for him to do unnecessary explanations when he asks you to be guilty. At that time, your client’s views on your service will be greatly reduced, and you will even lose this customer.nThird, in the negotiation, first adopt the statement of identifying the other party, and then euphemistically showing his position. As the saying goes, “Customers are always right.” When discussing business with customers, if there is no uniform opinion, you should listen to the needs of the other party as much as possible, and in -depth inquiries on some questions, so that you can understand what the customer cares about faster. Get orders. Don’t be stubborn, blindly lift the bar with customers, maybe you win on the surface, but leave a bad impression on the customer.nFourth, consider each other’s thoughts when selling, and think for customers. The most important thing in engaging in hardware electromechanical products is to meet what customers need, and think about it as much as possible from the perspective of customers, especially for more sensitive price issues. The business personnel should have a set of words first, do not let themselves fall into the trap of bargaining, as much as possible to give customers a affirmative answer, emphasize its added value and product characteristics, so that customers have a great value for money. Of course, you must persuade yourself first, and others may be convinced by you, that is, the fixed price must give customers a sense of recognition.nFifth, care about the interests of the other party, keep in mind the theory of win -win. When negotiating, the firepower should be concentrated. For the issues that customers are most concerned about, try not to let the big problems derive the small troubles of branches, and concentrate on listening to the other party to speak. Before the meeting, you can find out a few situations and understand what kind of person the other party is? What level does he need to product demand? How is the communication in the negotiation? Is he special preference or special taboo for the goods? All of the above can be discussed in discussion. The more you know the customer’s requirements, the more you can provide his intimate services, and your customers can think that you are standing on his side and thinking about him everywhere. At this time, your orders will continue.n6. Control human nature, familiar with the psychology of customers and his thoughts. In fact, human nature has weaknesses. For example, everyone has a little speculative psychology, and engaging in hardware electromechanical operations, it is easy to feel that customers need to send a piece of green onion or a piece of ginger. The product hopes to attach something. In fact, as long as you understand this psychology, a little screw is attached when the customer buys hardware, and a signature pen is sent to the buyer at the checkout. It is not a burden for the store, but it will impress the other party. It is very helpful.nAll the above items are all about fully understanding and serving, and they often interact in the operation of actual hardware stores, and the situation of each appearance is always the same. At this time, you must first think about the corresponding countermeasures, first have sufficient psychological preparation, give a positive answer to the questions raised by the customer, and have the ability of random response, so that customers can have full confidence, so as to be among many hardware stores in many hardware stores Starting out and winning the chance of winning.

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